Unfortunately once an order is placed, we get to work straight away and can not add or remove products!
If you require more items, another order would need to be placed!
DPD re-use tracking numbers so you will not be able to track your order until after 5pm on the day that you received your tracking information. Your order can be tracked at www.dpdlocal.co.uk
If you have not got your discount code directly from us via our mailing list or Facebook then the chances are it is either an expired or fake code.
No, but we have been told by our customers that the Maximum Adhesion has a slightly more pleasant odour than the other liquids.
This is most likely due to the customs regulations of where you live e.g. if you are located in America we are only able to ship liquids in 30ml bottles.
If the item is out of stock it means we are still waiting on a shipment from our supplier. Follow us on Facebook or Instagram for any stock updates.
Usually between 2-3 weeks, if cared for correctly. You can get an infills and this will make the nails last longer.
No, all of our powders are strength powders meaning that they do not need to be capped. However, many people do like to cap them so that during the filing process they are not filing away the colour, this also means that they are using less coloured acrylic when building the nail.
It is used to create the illusion of a long, slender nail and it strengthens the nail, as the C curve provides strength.
All of our gels can be cured under LED light.
Unfortunately as we have changed website, old accounts are no longer active. If you open a new account on the new website, you will receive an email to verify your account. Once you click on this, your address and contact details will be transferred over for you.
Unfortunately in order to keep the cost of our products low, we do not offer free samples of our products. If you are wanting to try them out, you may be interested in ordering one of our starter kits which can be found here:https://www.naio-nails.co.uk/collections/acrylic-nail-starter-kits
No, you do not need a qualification to purchase our products. We believe that even people who are just training our doing this for fun deserves good products at great value so anyone can order! :)
Please get in touch with us within 1 month of receiving your products, include your order number and photos of any item that is damaged. You can contact us either by Facebook, LiveChat or email.
You will be able to select Australia or Canada at the checkout. All items other than acetone can be shipped to Australia and Canada.
Unfortunately due to strict shipping regulations set in place by the courier service we use, we are unable to ship to these continents. We are sorry for any inconvenience caused.
Our Urban Graffiti Gel Polish, Builder in a Bottle and Acrygel are all vegan friendly, cruelty free and use our 10-Free formula. The 10 ingredients that our Gel Polish are free of are Formaldehyde, Toluene, DBP, Camphor, Formaldehyde resin, Xylene, Parabens, Fragrances, Phthalates and animal ingredients.