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Delivery & Returns

Due to the COVID-19 outbreak, we are currently not guaranteeing next day delivery,

an estimated delivery date will be displayed in the checkout, prior to completion. This however is just an estimate and a slight delay may occur.

Mainland UK Delivery

If you are located in Mainland UK* the standard delivery we offer is Next Day, to receive next day delivery please ensure that you order before 4pm GMT on weekdays and 1pm GMT on weekends. Please see the below table for more information. 

During busy periods cut off times may change and deliveries may be delayed.

Orders placed before 4pm on a Friday will be delivered on the following Monday if Saturday or Sunday delivery is not chosen at the checkout.

Please note we are unable to offer weekend deliveries if you choose UPS at the checkout, if you wish to have a weekend delivery please choose DPD and then the respective day at the checkout.


Mainland UK*

Order Amount 

Mon - Fri Delivery

Sat & Sun Delivery

£0 - £24.99

£4.99

£7.99

£25 - £59.99

£2.99

£4.99

£60 - £79.99

Free

£1.99

£80 +

Free

Free

If you are not located in the Mainland please see this table:

Highlands and Islands

Order Amount

Mon - Fri Delivery 2 Day Shipping

£0 - £49.99

£21.99

£50 - £99.99

£16.99

£100 - £149.99

£11.99

£150 +

£6.99

 Please note that in our busy periods orders may be delayed and there may delays after a Bank Holiday weekend.

 If your parcel has not been delivered 7 days after ordering, please contact us at sales@naio.co.uk or send us a message over Facebook , as we are unable to track down parcels after 3 weeks.

Please note we are unable to ship to the Channel Islands and Gibraltar so if you place an order to these locations we will have to cancel and refund them. If your order is shipped but returned to us by customs we will be unable to refund you any shipping costs you have paid for. 

*Mainland UK excludes Northern Ireland, Ireland, some areas in the Highlands of Scotland, and offshore islands such as Jersey, Isle of Man, Isle of Wight etc.

Delivery outside of UK

All delivery to locations outside of the UK is a standard 2-5 working days and the delivery costs are calculated as you go through the checkout. There will be a selection of couriers to choose from, please choose your preferred one, the couriers we use are DPD, UPS and FedEx.

Returns

We always advise customers to contact us before sending items back to us, we may be able to offer advice with regards to the best or most cost effective way of returning your order.

Returning unwanted items

All products being returned must be unused, unopened and in a re-saleable condition.

We cannot accept liability for goods lost or damaged during transit whilst being returned to us. You are advised to wrap the product carefully to avoid any damages. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery.

Please remember to include the following with your items: 

- Your order number 

- Name and address

- And/or a copy of your packing slip

- The reason for the return

Please note that the cost of returning unwanted items is your responsibility and that the original postage cost will not be refunded for non-faulty items or part returns.

We will allow the following period of time after the receipt of your order in which to return your item/s. 

- 14 days (within UK)

- 21 days (within Europe)

- 28 days (Rest of the world)

If it is not possible to return the items within these times please advise us.

Damaged/Faulty Goods
 
If goods are damaged or faulty please keep them together with the original packaging and contact us within 30 days of receiving the products, either by our contact us page, telephone, Facebook or LiveChat.

Please quote your order number and provide photos of the damaged/faulty goods to help the issue be resolved in a timely manner.
 
Unfortunately, if you contact us after the 30 day period we will be unable to provide you with any reimbursement or compensation due to the prolonged time that has passed however if you have contacted us before this period in some circumstances we may be able to increase this.


Returns should be sent to:

Naio Nails
Unit 10 
Navigator Court
Stockton-on-Tees
TS18 3TQ

Please include your order number, name & address with any returns this will help speed up your refund.

We aim to refund all returned goods within 1 working day after receipt of the return, please be aware that refunds can take up to 5 working days to be processed by your bank. Please also note that we are unable to refund any return postage unless the item/s returned are faulty or damaged.

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