Please note that the brush paint is not resistant to acrylic liquid, therefore no acid or oil based should be in contact with it as it can cause it to melt. The paint will dissolve in acrylic liquid, acetone or brush cleaner. You have to make sure that the brush handle is free from any liquid. For this reason, we always suggest to not let brush cleaner or acrylic liquid go over the metal bit.
Due to the COVID-19 outbreak, we are currently not guaranteeing next day delivery,
an estimated delivery date will be displayed in the checkout, prior to completion. This however is just an estimate and a slight delay may occur.
Mainland UK Delivery
If you are located in Mainland UK* the standard delivery we offer is Next Day, to receive next day delivery please ensure that you order before 4pm GMT on weekdays and 1pm GMT on weekends.
Orders placed before 4pm on a Friday will be delivered on the following Monday if Saturday or Sunday delivery is not chosen at the checkout.
Please note we are unable to offer weekend deliveries if you choose UPS at the checkout, if you wish to have a weekend delivery please choose DPD and then the respective day at the checkout.
Please note that in our busy periods, orders may be delayed and there may delays after a Bank Holiday weekend.
If your parcel has not been delivered 7 days after ordering, please contact us at firstname.lastname@example.org or send us a message over Facebook, as we are unable to track down parcels after 3 weeks.
Please note we are unable to ship to the Channel Islands and Gibraltar so if you place an order to these locations we will have to cancel and refund them. If your order is shipped but returned to us by customs we will be unable to refund you any shipping costs you have paid for. *Mainland UK excludes
Northern Ireland, Ireland, some areas in the Highlands of Scotland, and offshore islands such as Jersey, Isle of Man, Isle of Wight, etc.
Delivery outside of UK
All delivery to locations outside of the UK is a standard 2-5 working days and the delivery costs are calculated as you go through the checkout. There will be a selection of couriers to choose from, please choose your preferred one, the couriers we use are DPD, UPS.
For delivery to countries other than the UK, the courier we use is UPS.
We always advise customers to contact us before sending items back to us, we may be able to offer advice with regards to the best or most cost-effective way of returning your order.
Returns should be sent to:
Please include your order number, name & address with any returns this will help speed up your refund.
Payment and Security
There are three methods of payment on our website, these are; PayPal, Amazon Pay and standard Card payments. We do not store any of your bank details on our website. Please see below for more information on the security of our separate payment methods.
All card payments are handled by PayPal, see the below section for more information.
We will NEVER ask you to send us money via PayPal through an email address, we do not accept any form of payment this way. If we require extra payment we would send you an invoice for this, you would be made aware of this in advance.
PayPal monitors every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is encrypted using their advanced encryption technology. Their dedicated team of security specialists will identify any suspicious activity and will help protect you from any fraudulent transactions.
You are also protected by PayPal Buyer Protection when you choose this payment method. All of the details for this can be found on their website here: https://www.paypal.com/uk/smarthelp/article/what-is-paypal-buyer-protection-and-how-am-i-covered-faq645
Amazon pay never shares your full payment information with us, we as the merchant, only have access to the information needed to complete and support the transaction, e.g. the last four digits of the card number and the card type. Amazon Pay is subject to the same strict security that your regular Amazon account is so you don't have to worry about anyone having access to your information. Please see more details about the security of Amazon Pay at their website here; https://pay.amazon.ie/help/5969?ld=APJPLPADirect